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Contact us
Have a question? Need help with an order? Just want to give feedback? Our customer service team is here to assist.
Customer service ours of operation
7 days a week. 24/7
Email: [email protected]
My account
An account with FINTILLINOIS.COM allows you to save your shipping information and track orders as they are delivered to you. To create an account simply place the item/s that you'd like to buy in your shopping cart and follow the instructions during checkout.
Shipping
FINTILLINOIS.COM provides free standard domestic shipping and returns on all UPS (United Parcel Services) in addition to pay select shipping of your choice. Shipping procedures for domestic orders within the United States. Orders placed with FINTILLINOIS.COM will be shipped on the same day or the following business day (Monday - Friday). We do ship on Saturday. Packages are delivered (Monday - Saturday). Please take into consideration when calculating delivery times. Most orders ship within one business day. Please allow 3 - 7 business days for your order to arrive or otherwise selected. Packages are only shipped Monday - Saturday, excluding holidays. FINTILLINOIS.COM DO NOT ship orders to a P.O Box, APO/FPO address. Arrival times are estimates and are not guaranteed as the actual ship date depends on final approval from Credit Card Companies or receipt of payment by FINTILLINOIS.COM.
Returns
FINTILLINOIS.COM provides free returns. We hope you'll be pleased with each and every item you buy here at FINTILLINOIS.COM. However, we will be happy to process a return for you at no additional charge if needed. Please refer to the following procedures and policies when making a return. Locate your FINTILLINOIS.COM paperwork and be sure to put it inside the appropriate UPS (United Parcel Service) box or your own box with your return merchandise along with your receipt of purchase and return label. If you can't find your paperwork, print out a copy of your FINTILLINOIS.COM order confirmation and it will work just as well. After return item is packed and seal please give package with return label to any UPS retail location for return shipment. You can also schedule a pick up at your place of residence or business.
When shipping your return/s simply give the UPS partner or location our company name, FINT STORES and our shipping account number and let her/him know you are doing a return that will be paid fro by FINT STORES account.
Ship all returns to:
FINT STORES
131 7TH AVENUE
NEW YORK, NY 10011. USA
Package your return item/s and FINTILLINOIS.COM paperwork together. Please contact us at [email protected] for any questions.
Once your return package arrives at our returns department, please allow up to two days for processing. You will receive an email notification when your refund has been issued. To eligible for return, items must be returned with all tags still attached. Items that appear to be worn washed or damaged are not eligible for return and will not be refunded. Some personal items, such as underwear, cannot be returned, and will be clearly labeled on the website as non-refundable.
Exchanges
FINTILLINOIS.COM exchange process. All items mailed back to our return department as exchange will be processed as exchange. If you need an exchange, we recommend that you mail your exchange item back to us for an exchange of the appropriate merchandise fit or otherwise that you'd like to exchange.
Payment Options and Tax
At this time, FINTILLINOIS.COM accepts only credit card, debit cards and PayPal as payments for orders placed with FINTILLINOIS.COM. You may shop with any of these major credit cards: Visa, MasterCard, American Express, or Discover. Debit cards and prepaid credit cards are usually accepted, but not always. If we cannot process your card, for any reason, we will notify you.
Sales Tax
FINTILLINOIS.COM will add sales tax to your purchase where appropriate.
Inventory
Not seeing your item of choice or item sold out. If an item is sold out or size is not in stick please contact us at [email protected] so we can contact our vendors to check their inventory and we will notify you if we are able to get the item and size of your choice.
Thank you, FINTILLINOIS.COM - YOUR ONLINE CLOTHING DESTINATION.
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